Help & FAQ

What is Zarms Connect?

Zarms Connect is a platform that connects skilled workers and contractors with potential clients. Whether you need a plumber, electrician, cleaner, or any other professional service, we help you find verified workers in your area.

How do I create an account?

Creating an account is simple:

1. Click the "Register" button on the homepage
2. Fill in your personal information (name, email, phone)
3. Choose a strong password
4. Verify your email address
5. Complete your profile with additional details

What information do I need to provide?

Basic information includes your full name, email address, phone number, and location. Workers will need to provide additional details like service categories, experience, and verification documents.

How do I become a worker on the platform?

To become a worker:

1. Register for a worker account
2. Complete your profile with service details
3. Upload verification documents (if required)
4. Pay the registration fee
5. Wait for profile approval
6. Start receiving job requests

What documents do I need for verification?

Required documents typically include a valid ID card, proof of address, and any relevant professional certifications or licenses. The specific requirements may vary based on your service category.

How do I manage my profile?

You can manage your profile through the dashboard. Update your contact information, service areas, pricing, and portfolio images. Keep your profile current to attract more clients.

How do I get paid for my services?

Payment arrangements are made directly between you and your clients. The platform facilitates connections but doesn't handle payments for individual services. We recommend discussing payment terms upfront with clients.

What fees does the platform charge?

The platform charges a one-time registration fee for workers to activate their profiles. This fee covers verification costs and platform maintenance. Additional premium features may have separate fees.

How do I pay the registration fee?

Registration fees can be paid through our supported payment gateways including Paystack and Flutterwave. We accept various payment methods including bank transfers and card payments.

Are the fees refundable?

Registration fees are generally non-refundable as they cover verification and processing costs. However, if there's a technical error or duplicate payment, we'll work to resolve the issue.

How do you verify workers?

We verify workers through document verification, profile reviews, and in some cases, background checks. Workers must provide valid identification and proof of their skills before being approved.

What should I do if I have a bad experience?

If you have a negative experience, please contact our support team immediately. We take all reports seriously and will investigate the situation. You can also leave reviews to help other users make informed decisions.

How do I report inappropriate behavior?

Report inappropriate behavior through our support channels. Include as many details as possible, such as screenshots, messages, or other evidence. We investigate all reports and take appropriate action.

How do I contact workers or clients?

Once you find a worker or client, you can contact them through the platform's messaging system. This keeps all communications organized and secure. You can also share contact information if both parties agree.

What if I need technical support?

For technical issues, contact our support team through email or phone. We aim to respond within 24 hours. Include details about your issue and any error messages you're seeing.

How do I change my password?

You can change your password in your account settings. If you've forgotten your password, use the "Forgot Password" feature to reset it via email.

Can I deactivate my account?

Yes, you can deactivate your account at any time through your account settings. Deactivated accounts can be reactivated within 30 days. After that, you'll need to create a new account.

How do I update my contact information?

Update your contact information in your profile settings. Keep your email and phone number current to ensure you don't miss important notifications or job opportunities.