Privacy Policy

1. Introduction

Welcome to Zarms Connect ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect workers and service providers with clients.

By using Zarms Connect, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Full name and contact information (email, phone number)
• Profile information including avatar images
• Service area and location details
• Professional qualifications and certifications
• Payment and billing information
• Identity verification documents
• Work portfolio and job images

2.2 Usage Information

We automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Search queries and preferences
• Communication patterns and interactions

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our platform services
• To verify worker identities and qualifications
• To facilitate connections between workers and clients
• To process payments and manage billing
• To send important updates and notifications
• To improve our platform and user experience
• To prevent fraud and ensure platform security
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Payment processors (Paystack, Flutterwave)
• Cloud hosting and storage providers
• Email and communication services
• Analytics and monitoring tools

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request.

4.4 Platform Safety

We may share information to protect the safety and integrity of our platform, prevent fraud, or address security issues.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures
• Employee training on data protection

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of [Your Country/Jurisdiction]. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].